Nordic Campers Råholt

No unpleasant surprises

Negative point: The prices are high and the insurance aspect is a real stress because we understand that if we have a claim, cooldrive will not help us with the procedures. Positive points: the phone and email exchanges to ask all questions and the vehicle was as described.

Three months after the cancellation of our reservation, we still have not received the refund of the remaining deposit. Customer service is becoming less and less responsive (2 weeks without news), after an initial reaction that was quick. There seems to be a certain lack of willingness to bring the case to a conclusion and to take corrective measures to proceed with the effective refund. The quality of service is judged by its performance in resolving customer issues, so I can no longer recommend CoolDrive.