4/5
The car was very good. It's just that for tall people (I am 1.89m), it's short for sleeping lengthwise. With 20 cm more, it would have been more comfortable. But that's just something to know when you are tall. We also hadn't been really warned about the legislation regarding Self Contained vehicles in New Zealand. Since the vehicle did not meet these standards, we spent two months looking for fre...
5/5
Reminder by phone, friendly welcome, quick responses to our questions... keep it up, until then, it's perfect...
5/5
Very good responsiveness to solve a small reservation problem with our van. They found us the van that exactly matched our needs. Thank you for this responsiveness and efficiency.
1/5
After an unanswered complaint email, a registered letter is being sent today to request a refund for an overcharge demanded on-site under the threat of not providing us with the van.
4/5
Yes, however, we planned a vehicle template that suited us for our trip preparation, but we ended up with a much longer one, which penalized us for parking and made driving in tight spaces more complicated.
5/5
Excellent cooldrive service. We can call if we need information. The representatives are always attentive to our needs. We receive a call back if we leave our contact details. Very well-designed website. Thank you.
4/5
Friendly staff providing good advice, especially on N26.
5/5
We rented a campervan in New Zealand for December 2020. It was the best value for money offer we found online (and I did a ton of comparisons). We had to cancel our vacation 4 days before departure (Thursday to pick up our vehicle on Tuesday). I really thought we had lost all the money we had paid, and it totally demoralized us. Then I received an email from Olivier saying that he would do what he...
5/5
Very satisfied with all the services provided.
5/5
very practical in terms of interior layout. forgot to provide us with the electrical cable at the beginning. too bad.
5/5
First rental of this type of vehicle in a professional context where the rental must take place from France to Canada. Many questions and Cooldrive (Marlène) has been a valuable support in guiding my choices. Efficiency and responsiveness beforehand, and on-site a vehicle and service that met our expectations. No complaints. Great!
4/5
Too rigid computer system
5/5
Very good customer experience with Cooldrive. I highly recommend it! Thanks to the team who were attentive and available for organizing my trip to Canada.
5/5
Great experience with Cooldrive. I highly recommend it 100%. Reliable, attentive, available, responsive. Thanks to Marléne for her support.
4/5
Initially, the camper offered online was not available, but a good alternative was quickly provided. The communication regarding the various steps to be taken is clear. The camper was from 2025 and was clean and complete. The pick-up in Norway took longer than expected (4 hours), but in the end, it became a vacation to never forget. Highly recommended!
5/5
No unpleasant surprises
1/5
Cooldrive recommended that I take out insurance, which turned out to be unable to handle an issue that arose during the stay.
5/5
Top rates and service
5/5
Impeccable
5/5
Quick and efficient response
5/5
Everything was quick and quite simple. Just a small downside upon arrival, we waited a good amount of time before being taken care of.
5/5
Perfect
5/5
Interesting price, clear file and follow-up. Very easy to get answers to our questions, very pleasant staff.
5/5
We rented a campervan for a trip to Iceland. Everything went well. Good service from Cooldrive.
5/5
Great vacation in the Baltic States. When everything goes well, it is easy to speak highly of the people who helped you. But beyond the quality of the vehicle and the welcome from the rental company, it is also important to note the support received from Cooldrive, which responded quickly to all our requests. This provides a sense of security that allows you to truly relax, knowing that in case of...
5/5
great experience! The CoolDrive agents are very helpful with all the procedures
1/5
Incorrect information about the rental dates resulting in a charge for an additional day despite my inquiries to Cool Drive right after my booking. Refusal to modify my reservation because it did not lead to a change in price. Incorrect information confirmed by the rental company that was expecting a response the next day...
5/5
The whole booking, communication, and actual rental experience has been smooth, effective, and enjoyable. Not sure how that could have been any better, at least in our experience, other than perhaps a final communication just before the start of the rental (but really, we had all info and details already). Collection and return of the motorhome was smooth and friendly staff (from iCaravan). All in...
5/5
Very good from the quote to the rental, I recommend!
5/5
Good and quick communication, easy to book and easy to follow all the instructions.