5/5
First rental of this type of vehicle in a professional context where the rental must take place from France to Canada. Many questions and Cooldrive (Marlène) has been a valuable support in guiding my choices. Efficiency and responsiveness beforehand, and on-site a vehicle and service that met our expectations. No complaints. Great!
5/5
super
5/5
Professional, always available
4/5
Very good service, a bit expensive, but the campervan was clean, and the staff very friendly and helpful!
5/5
Impeccable service. I needed information for a future rental in Quebec, I got all the info and was able to book without any problem.
1/5
This has been a big adventure, a lot of emails sent without response, request for extension of the stay that took 4 days. Unfavorable pricing. An experience to forget with this agency, I do not recommend, thank you for this botched trip.
5/5
good value for money service
4/5
no issues to report
Serious and efficient
5/5
Smooth exchanges. Available to answer questions. Attentive to demand. Easy payment method.
5/5
very good performance
5/5
Very simple, accessible by phone, practical advice
5/5
I recommend, we plan to rent a camper van from them again! Friendly staff.
4/5
Good service performance. Serious and well-organized. A company that can be highly recommended.
5/5
Very good. Serious and attentive to the client.
3/5
Lack of precision regarding payment information and the location for picking up the car (which is not at the airport)
3/5
Lack of clarity regarding payment information and the car pickup location (which is not at the airport)
3/5
Lack of clarity regarding payment information and the location for picking up the car (which is not at the airport)
5/5
The vehicle met our expectations perfectly.
5/5
Kindness, availability, speed, vehicle preparation, ...
1/5
Beware, I do not recommend. The return of the vehicle is not tracked. We were asked to leave the vehicle in an airport parking lot with the keys inside, so no one received the vehicle, and a week later they called us saying they couldn’t find the vehicle and charged us without informing us for additional fees. This was followed by unanswered emails... And we never received a refund even though we...
1/5
Beware, I do not recommend
The return of the vehicle is not recorded
We were asked to leave the vehicle in an airport parking lot with the keys inside, so no one received the vehicle, and a week later they called us saying they could not find the vehicle and charged additional fees from our account without notifying us
This was followed by emails without responses... And we never received a...
3/5
Regarding the paper aspect, very good, but regarding the on-site follow-up =0
3/5
Difficulty in reaching the service when we needed it before our departure to Canada.
5/5
Very good advice, two rentals through them, each time perfect. Thank you.
5/5
Impeccable preparation of the file. The service met our expectations and what was promised. I highly recommend Cooldrive.
1/5
Cooldrive, not so cool!
After a great trip to Canada, we had the unpleasant surprise of seeing additional costs related to the rental of our car with Cooldrive being deducted from our account. First, an amount related to damage to a tire of the car, and a few days later, a new charge for exceeding the mileage. Knowing that we naturally took great care of the car, that it was not in pristine cond...
5/5
The advisors provided us with excellent information and welcomed us warmly.
4/5
There was a clear lack of information regarding the conditions for the motorhome's availability: we received a motorhome that had been winterized for an 8-day rental where the minimum temperature recorded was 7 degrees in the early morning!!!
5/5
correct exchanges and delivery in accordance with the order
4/5
CoolDrive was the only one to offer an 8-seater vehicle. They accepted payment by holiday vouchers and were lenient despite a slight delay in sending the mail. This allowed us to forget one of their somewhat unpleasant representatives online...